1. Shipping Locations

• We currently ship within India only. Shipping to specific remote areas may require additional arrangements and charges.

2. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Shipping Time: Once processed, orders will be shipped out within 2-3 business days. Delivery times vary based on the shipping option selected.

3. Shipping Options and Charges

• Standard Delivery: Delivery typically takes 5-7 business days for major cities and 7-10 business days for remote areas. A flat shipping fee of ₹100 applies to all orders.
• Expedited Delivery: If you need your items faster, we offer expedited shipping for an additional charge. Estimated delivery time for expedited shipping is 2-3 business days. Shipping charges for expedited delivery will be calculated at checkout based on weight, location, and service.

4. Tracking and Notifications

• Once your order is dispatched, you will receive an email or SMS notification with tracking information. Automatic updates will also notify you when your order is confirmed, shipped, out for delivery, and delivered.

5. Missed Deliveries and Redelivery

• If a delivery attempt is unsuccessful, the courier will attempt redelivery or contact you for an alternative delivery time. You can also request a specific delivery time or location via our Contact Us page.

6. Lost or Damaged Items in Transit

• While we ensure all packages are securely packaged, BAKA is not responsible for items lost or damaged in transit. Please reach out to us through our Contact Us page if you experience any issues, and we will help you navigate through the claim process with the carrier.

7. Customer Support

• If you have any questions regarding shipping or need assistance, our support team is available via our Contact Us page. We aim to respond to inquiries within 1-2 business days.

8. Holiday & Peak Season Shipping

• During holidays, festivals, or peak seasons, delivery times may be longer than usual. We will notify you of any expected delays through email or SMS.